The Vapemart returns policy explains our discretionary change-of-mind returns and how to contact us if an item is faulty, unsafe, incorrect, or does not meet a consumer guarantee.
Faulty or incorrect items
If you think an item is faulty, unsafe, incorrect, not as described, or otherwise does not meet a guarantee under the Consumer Guarantees Act 1993, contact us at sales@vapemart.co.nz with your order number and details of the issue. We will review your report and provide return instructions.
The rights and remedies that apply depend on the circumstances and the law. They may include repair, replacement, or refund. The 30-day change-of-mind timeframe, sealed-packaging condition, store-credit-only outcome, and customer-paid change-of-mind return shipping do not limit any statutory rights or remedies. Any return or delivery costs for a statutory remedy are handled under applicable law.
R18 and age requirements
R18 · Adults aged 18 and over
Vapemart’s website is for adults aged 18 and over. Vaping products must not be sold to anyone under 18. See our Terms & Conditions for age requirements.
Change-of-mind returns
If you change your mind, you may ask us to accept a return within 30 days of purchase. We may accept a change-of-mind return at our discretion if the item is unopened, unused, and in its original sealed packaging. Opened or used items are not accepted for change-of-mind returns.
If we accept a change-of-mind return, we will issue store credit. We do not offer refunds for change-of-mind returns.
For an accepted change-of-mind return, you are responsible for the return shipping cost. If you send an item to us, we recommend using a trackable shipping service and keeping your receipt.
These change-of-mind terms do not set or limit your rights where goods are faulty, unsafe, not as described, or otherwise fail a guarantee under the Consumer Guarantees Act 1993.
How to request a return
Email sales@vapemart.co.nz. Include your order number, details of the item, and whether you are asking for a change-of-mind return or reporting a problem with the item. We will review your request and provide return instructions.
For an existing order from our online vape shop, include the product name or page link so we can identify the item.
You can also use our Contact page. For delivery information, see our Shipping Policy.
Return processing
Once a return has been received and inspected, please allow up to 10 business days for processing. We will email you when processing is complete. For an accepted change-of-mind return, the outcome is store credit. This processing estimate does not limit statutory rights or remedies.
Returns questions
Select a question to read the answer.
For delivery information, see our Shipping Policy.
Can I return vape juice if I change my mind?
For vape juice (e-liquid), you may ask us to accept a change-of-mind return within 30 days of purchase. We may accept a request at our discretion if the item is unopened, unused, and in its original sealed packaging. Opened or used vaping products are not accepted for change-of-mind returns. If we accept the return, we issue store credit. These are change-of-mind terms, not CGA conditions.
Does the 30-day period start from purchase or delivery?
It starts from the date of purchase. This 30-day change-of-mind timeframe does not limit any rights you may have under the Consumer Guarantees Act.
What condition must an item be in for a change-of-mind return?
It must be unopened, unused, and in its original sealed packaging. This condition applies to discretionary change-of-mind returns, not to statutory rights or remedies for faulty, unsafe, incorrect, or not-as-described goods.
Will I receive a refund for an accepted change-of-mind return?
No. An accepted change-of-mind return is issued as store credit. This does not limit a refund or another remedy that may be available under the Consumer Guarantees Act.
Who pays return shipping costs?
For an accepted change-of-mind return, you pay the return shipping cost. We recommend using a trackable service. This customer-paid rule does not decide return costs for a statutory remedy; those are handled under applicable law.
For the original order’s delivery arrangements and tracking, see our Shipping Policy.
Can I return a faulty vape if it has been opened or used?
The unopened, unused, original-sealed condition applies to discretionary change-of-mind returns; it is not a blanket rule for a reported fault. If an item may be faulty, unsafe, incorrect, or not as described, email sales@vapemart.co.nz with your order number and details. We will review the issue separately under the Consumer Guarantees Act. Any rights or remedies depend on the circumstances and applicable law.
For help with a faulty or incorrect item, use our Contact page.
How do I request a return?
Email sales@vapemart.co.nz with your order number, item details, and the reason for your request. We will review it and provide return instructions. You can also visit our Contact page.
How long does return processing take?
After we receive and inspect a return, please allow up to 10 business days for processing. We will email you when it is complete. This estimate does not limit statutory rights or remedies.