Vapemart ships within New Zealand only. This policy explains when we process orders, estimated delivery times, how to track a dispatched order and where to get help with a delivery.
R18 and age requirements
R18 · Adults aged 18 and over
Vapemart’s website is for adults aged 18 and over. Vaping products must not be sold to anyone under 18. Read our Terms & Conditions for age requirements.
Order processing
We process orders on the same day or the next business day, during business hours from Monday to Friday. Orders placed on weekends or public holidays are processed on the next business day.
Order processing and courier delivery are separate stages. The delivery estimates below begin after dispatch.
Delivery times
Delivery typically takes 1–3 business days after dispatch, depending on your location and the courier service used.
Rural and remote deliveries may take an additional 1–3 business days. These are estimates, rather than guaranteed arrival dates.
Courier service and tracking
The courier service is selected according to your delivery location. Once your order has been dispatched, we email you a tracking link so you can follow its progress.
Help with a delivery
For a delayed delivery, missing items or damage, email sales@vapemart.co.nz with your order number and a brief description of the problem. You can also use our Contact page.
Please let us know as soon as possible, ideally within 24 hours of receiving your order if items are missing or damaged. This reporting request does not limit your rights under the Consumer Guarantees Act.
For information about returning an item, see our Returns Policy.
Delivery questions
Select a question to read the answer.
For general information about Vapemart, visit our About Vapemart page.
Where does Vapemart deliver in New Zealand?
Vapemart ships within New Zealand only. Delivery times can vary by location and the courier service selected for that location.
How long does Vapemart shipping take?
We process orders on the same day or the next business day, during Monday-to-Friday business hours. After dispatch, delivery typically takes 1–3 business days. Order processing and courier delivery are separate stages, and these delivery times are estimates rather than guaranteed arrival dates.
Do you deliver to rural or remote addresses?
Yes. Rural and remote deliveries may take an additional 1–3 business days after the usual delivery estimate. The courier service is selected according to your delivery location.
When are weekend or public-holiday orders processed?
Orders placed on a weekend or public holiday are processed on the next business day. Delivery time is counted from dispatch, not from when the order is placed.
How do I track my Vapemart order?
We email you a tracking link once your order has been dispatched. Use that link to follow the parcel’s progress. If you need help, contact us with your order number.
What should I do if my delivery is delayed, missing or damaged?
Email sales@vapemart.co.nz with your order number and a brief description of the problem, or use our Contact page. Please let us know as soon as possible, ideally within 24 hours of receiving your order if items are missing or damaged. This reporting request does not limit your rights under the Consumer Guarantees Act.
How do I return an item?
For information about returning an item, including the return process and applicable conditions, see our Returns Policy.
Is Vapemart R18?
Vapemart’s website is for adults aged 18 and over. See our Terms & Conditions for age requirements, or contact us if you have a question.